Several employees told The Verge they resorted to talking through their work-provided Outlook email accounts, though employees can’t receive emails from external addresses. Inside Facebook, the outage broke nearly all of the internal systems employees use to communicate and work. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.” Mike Schroepfer, who will step down from his post as CTO next year, tweeted, “We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible.” On Twitter, Facebook communications exec Andy Stone says, “We’re aware that some people are having trouble accessing our apps and products.
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These two factors combined in making the problem more difficult to fix, and they help explain why services were offline for so long.įacebook engineers were dispatched to the company’s US data centers to try and fix the problem On Tuesday afternoon, Facebook engineers offered more detail, explaining that the company’s backbone connection between data centers shut down during routine maintenance, which caused the DNS servers to go offline.
This is the worst outage for Facebook since a 2019 incident took its site offline for more than 24 hours, as the downtime hit hardest on the small businesses and creators who rely on these services for their income.įacebook issued an explanation for the outage on Monday evening, saying that it was due to a configuration issue. The outage started just before noon ET and took nearly six hours before it was resolved.
Just as Facebook’s Antigone Davis was live on CNBC defending the company over a whistleblower’s accusations and its handling of research data suggesting Instagram is harmful to teens, its entire network of services suddenly went offline.